Mythic Azshara Rank 4 Essence.

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My guild and I recently killed Azshara on Mythic Difficulty, I was lucky enough to get one of the 3 essence upgrades to get rank 4 of Condensed Life Force. I went to the Heart Forge to get my essence (My first rank 4) and when I used the item, I got my achievement for rank 4, but no essence. I have put in 3 tickets now to Blizzard customer support and all 3 times they basically tell me that its a bug or "this is a cosmetic overhaul." My guild worked hard to kill this boss on Mythic and I think that it is kind of crazy that they won't fix this issue, seeing as only 3 people in the entire raid get this essence per week.My rank 4 Achievement and no rank 4 essence on my neck page.Imgur album of my Blizzard ticket responses

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